Connect Patient Terms

US Health and Wellness, Inc. and the Connect telehealth platform

Version 1.0 · Effective September 1, 2026

These terms apply when you request a telehealth evaluation, complete an intake, or receive care through the Connect platform operated by US Health and Wellness, Inc., a Wyoming corporation ("US Health and Wellness," "USHWN," "Connect," "we," "us," or "our"). Please read them before you submit your intake.

These services are not for emergencies. If you think you may have a medical or mental health emergency, call 911 or go to the nearest emergency room.

1. Who provides your care

Connect is a telehealth platform. Your care is provided by professional entities and licensed healthcare providers who are licensed in the state where you are located and who practice through the platform. Those providers exercise their own independent medical judgment, and your provider-patient relationship is solely with them.

US Health and Wellness operates the platform and provides technology and administrative services. It does not practice medicine, does not prescribe, does not make medical decisions, does not provide medical advice, and is not a party to your provider-patient relationship. Clinical decisions, and responsibility for the care delivered, rest with your treating provider.

LIV Dynamic is not your healthcare provider. LIV Dynamic does not prescribe, does not make medical decisions, and does not provide medical advice. It may provide membership, marketing, or commerce services under its own separate terms.

2. Eligibility

You must be at least 18 years old and physically located in a state where we offer services. You must provide accurate information about yourself, including your legal name, date of birth, address, and medical history. Providing inaccurate or another person's information may result in your request being declined.

3. What a request for care is, and is not

Submitting an intake is a request for evaluation. It is not an order for a specific medication and it is not a guarantee that you will receive one.

• Prescriptions are not guaranteed. A licensed provider will review your intake and prescribe only if, in their judgment, treatment is medically appropriate for you.
• Results vary. No specific outcome is promised, and outcomes differ from person to person.
• Medication is dispensed only after provider review. No medication ships before a provider has reviewed your intake and issued a prescription.
• Payment does not purchase a prescription. Payment covers the evaluation and related services. It does not obligate any provider to prescribe.

4. How your evaluation happens

You consent to be evaluated by interactive video, by telephone, or by asynchronous review of the intake and any documents you submit, depending on what your provider determines is appropriate and what your state requires. Telehealth has limitations: your provider cannot physically examine you and relies on the information you supply. In some cases your provider may determine that telehealth is not appropriate for your situation and may decline to treat you or refer you for in-person care.

5. Your responsibilities

• Give complete and accurate information, and update it if it changes.
• Tell your primary care physician or other treating providers that you are receiving care through this platform, so your treatment can be coordinated with the rest of your care.
• Follow your provider's instructions, including any recommended laboratory work or monitoring.
• Contact your provider promptly if you experience side effects or have concerns, and seek emergency care when appropriate.
• Understand that this service does not replace routine care from a primary care physician or specialist.

6. Identity verification

We may ask you to verify your identity, including by providing a government-issued photo identification. Use your own phone number and email address. Shared or another person's contact information may result in your request being declined.

7. Communications

By submitting an intake you agree that we and your providers may contact you by email, text message, and phone about your visit, your laboratory results, your prescriptions, and related care. Message and data rates may apply. You may opt out of promotional messages at any time by following the instructions in the message or by contacting us. Messages that are necessary to your care or to a transaction you requested will continue.

8. Prescriptions and pharmacies

If your provider issues a prescription, it may be sent to a pharmacy for dispensing. Pharmacies are independent and are responsible for their own dispensing, labeling, counseling, and shipping. Questions about a medication you have received, including its handling and storage, should be directed to the dispensing pharmacy or to your provider.

9. Fees and refunds

Fees are disclosed before you pay. If no provider issues a prescription following your evaluation, you will receive a refund of the amount you paid for that evaluation. Refunds for other circumstances are governed by the refund terms of LIV Dynamic or the merchant that processed your payment.

10. Privacy

How we use and disclose your health information is described in the Notice of Privacy Practices for US Health and Wellness and its affiliated providers. That notice, not any brand's commerce privacy policy, governs your health information held by us and your providers.

11. Your records

You may request access to your health records and exercise the other rights described in the Notice of Privacy Practices by contacting us at the address below.

12. Changes to these terms

We may update these terms. The current version and its effective date appear at the top of this document. Changes apply to care you request after the effective date of the change.

13. Ending your use of the platform

You may stop using the platform at any time. We may suspend or end access if you provide false information, misuse the platform, or use it in a way that creates risk to you or others.

14. Disclaimers and limits

US Health and Wellness does not warrant that the platform will be uninterrupted or error-free, and it is not responsible for the clinical judgment, diagnosis, treatment, or prescribing decisions of any provider. Those are the responsibility of the treating provider and the professional entity through which they practice. Nothing in these terms limits any liability that cannot be limited under applicable law, and nothing in these terms limits or transfers the professional responsibility a licensed provider owes you for the care they deliver.

15. Governing law and disputes

These terms are governed by the laws of the State of Wyoming, without regard to its conflict of laws rules, except where the law of the state in which you reside or received care governs by its own terms and cannot be waived.

Talk to us first. If you have a dispute, contact us at the address below and give us a description of the problem and the resolution you want. Most matters are resolved this way. Please allow us 30 days to respond before starting a formal proceeding.

Arbitration. If we cannot resolve the dispute informally, you and we agree that any dispute arising out of or relating to these terms or your use of the platform will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court. The arbitrator, not any court, decides questions about the scope and enforceability of this section. Judgment on the award may be entered in any court with jurisdiction.

Where arbitration happens. Arbitration will be conducted by telephone, by videoconference, or on written submissions, unless you elect an in-person hearing. If you elect one, it will take place in the county where you live. You will never be required to travel to Wyoming to pursue a claim.

Costs. We will pay the arbitration filing, administration, and arbitrator fees for any claim you bring, except where the arbitrator determines the claim was frivolous.

Individual basis only. Claims must be brought individually. Neither you nor we may bring a claim as a plaintiff or class member in a class, consolidated, or representative action, and the arbitrator may not consolidate claims or preside over a representative proceeding.

What this section does not cover. This section does not apply to:

• claims of professional negligence, medical malpractice, or bodily injury arising from clinical care, which are governed by the law of the state where care was provided and may be brought in the courts of that state;
• claims either of us brings in small claims court, if they qualify there;
• claims for injunctive relief regarding intellectual property; and
• any claim that applicable law does not permit to be arbitrated or waived.

Your right to opt out. You may opt out of this arbitration and class-waiver section by sending written notice to the address below within 30 days of first accepting these terms. Include your name, the email address on your account, and a statement that you are opting out of arbitration. Opting out will not affect your care or your access to the platform.

If any part of this section is held unenforceable, the rest remains in effect, except that if the individual-basis requirement is held unenforceable as to a particular claim, that claim proceeds in court rather than in arbitration.

16. Contact and notices

For questions about these terms or your care:

US Health and Wellness, Inc.
30 N Gould St, Ste R
Sheridan, WY 82801

Email: ben@ushwn.com

Formal notices. Any formal notice under these terms — including a dispute notice under Section 15, an election to opt out of arbitration, or a request regarding your records — must be sent to:

Email: info@ushwn.com
Copy to: ben@ushwn.com and riley@ushwn.com

or by mail to the address above. We will acknowledge receipt of any notice sent this way. A notice is effective when we acknowledge it or, if we do not, ten days after you send it.